it support

Business Services & COnsulting

Whether you have an immediate, short-term, technical project or are looking for a long-term trusted IT partner. With our industry-leading business IT support services and a staff of 300+ certified technical and network support professionals, we have the resources and expertise to assist.

helpdesk

Home and Home-based business

A lot of things can go wrong with a computer. We have seen it all and have experts that can figure out what piece of hardware or software is going broken and how to fix it. If you’re experiencing problems with your computer, we will run a complete diagnostic and give you clear answers.

technical computer support

Staff Augmentation

Your organization can benefit from AMG's deep pool of certified IT professionals to ensure projects are completed successfully without the risks or overhead costs. Whether you are a small business, larger enterprise, or a contract holder of Managed IT Services we can staff your Break-Fix needs or any Projects.

Get the most from our experience

full services

Which service is for you?

The term Break-Fix refers to a fee-for-service method of providing information technology (IT) services to businesses. Using this method, an IT solution provider performs services as needed and bills the customer only for the work done. This is available for both Home and Business customers, including companies holding Service Contracts that AMG can support in the field. A fixed cost is applied at a per hour basis for as little as $60.00hr*. Response times begin at 24 hours.

-Hardware Installation

-Software Installation and Configuration

-Ethernet Cabling

-Wireless Solutions

-Physical/Virtual Server Installation

-Plus a lot more!

AMG Tech Support is a leading networking consulting firm, and is capable of servicing organizations of all sizes throughout the continental United States, and yes, we can also completely plan and secure your home network as well. Choose us for your network design services and you can relax knowing your computing and Telecommunications Infrastructure is secure, reliable, and efficient.

Managed IT Services.... includes what exactly?

Managed services means we will provide services on an ongoing basis, with well-defined "response and resolution times" for a fixed rate or a flat fee. This can include things like 24/7 monitoring of servers, 24/7 help desk support for daily computer issues, and on-site visits by a technician when issues cannot be resolved remotely. The monthly price includes project management, backup and disaster recovery, and vendor management. With this service you recieve not only support but a host of Hardware Solutions to help secure your network. And yes, we provide this service to home networks as well.
AMG Tech Support

Perfect Time Management

Support team members who are strong in various areas handle every detail of your ticket. These teams triage tickets to their teammates based on strengths. If support can’t solve the issue and it seems very technical in nature, it will get assigned to a developer/engineer working in Tier 2 support. A Tier 2 engineers’ job is to verify prior work done, both onsite and remotely, by reviewing pictures, configurations, and remote access verification of devices. They address any issues and refer to Tier 3 as needed. A Tier 3 engineer is responsible for working through and solving those issues, helping Tier 2 as needed.

Perfect Analytics

Our Service Desk and Client Portal serve as the central point of contact for all inquires, tickets, and for reporting and resolving issues. This reduces confusion among all users, clients, technicians, and IT managers. We collect all tickets in a central repository, which streamlines help desk processes. Every interaction generates a ticket and is linked to a client's account in perpetuity. All the while, SLAs will create automatic escalations to ensure that service is consistently delivered on time. Solutions to common issues will be archived in the knowledge base after approval by designated technicians.

Perfect Communication

Like many of our customers, information technology is probably not the core of your business. Trying to solve all of your IT challenges internally can become a major distraction. These challenges can be costly and other aspects of your business could suffer. Leveraging knowledgeable IT consulting firms - such as AMG Tech Support - helps your business remain secure and efficient without taking up valuable work time. As one of the top IT consulting firms, AMG Tech Support empowers your business to start winning at IT.